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FAQ & Return Policy

FAQ

When will my order ship?

All orders usually have a processing time of 1-2 business days, no orders are processed over the weekend or on major holidays*.  Please allow 3-7 business days for shipping. ?

*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas

When will I receive my order after it ships?

Most of our orders ship via USPS. USPS’ shipping time is on average 3-5 business days. We are not liable for any delays once the item has been picked up*. Please contact USPS directly if you have any additional concerns.

*We are not responsible for any shipping deliveries that may be affected by natural occurrences such as but not limited to weather, COVID-19, Holiday rush, and lost packages.

What Do I do If my Package Is lost?

Although this is a rare case, a damaged or lost package is another reason why you may experience USPS shipping delays. If you haven’t received your package for more than 7 days after the estimated delivery time frame, you should consider raising the issue with USPS. For additional help contact a member of our team. 

RETURN & EXCHANGE POLICY

If you’re unhappy with any product for any reason, please contact us by calling 816-255-7799 or emailing at Christian@SkateMargolie.com. We accept returns for unopened products, and do our best to keep customers happy.

Any open product cannot be returned. 

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products/wrong products within 14 days of receipt of the package.

Cancellations

  • You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund. For help canceling your unshipped order please contact us.
  • Once your package has left our facility, you are no longer able to cancel your order.

Coupon Codes & Sales

Only one coupon code is applicable per order.  If you are having an issue with a coupon code, please contact us so we can help you place your order!

If you have missed a sale, we, unfortunately, cannot honor those sale prices once they have passed.  Keep an eye out for future specials and weekend sales!

Payment Options

During the checkout process, you may choose any of our current payment options to place your order. Please note that your order will not be processed until we receive payment from you.

 When will I receive my refund?

Please contact us to verify that a refund can be given.  After approval for a return, please allow 2-7 business days for your financial institution to deposit the funds back into your account.